Knowing that second chances don't exist in our industry, we pride ourselves on service and know that only perfect will do. To assure all our clients of our commitment and capabilities we offer this guarantee.
Our service guarantee:
- We will always use pre tested equipment
- We will always quote for back up equipment to be taken to events
- All staff we use will be trained in the use of equipment they are expected to use at the event
- Senior staff will project manage the event and be the point of contact for the client from the outset
- We will always maintain a critical path and advise clients of critical decision timings
- We will meet all agreed time schedules
- We will never charge more than the agreed budget
- We will always maintain a speed of response to all stakeholders
- We will suggest KPI's on which to evaluate our performance
- We promise to keep calm and carry on!:
We are happy to create tailor made service level agreements if required.